Customer Service for Technicians & Tradespeople
Provides thorough guidance for helping shop technicians, field service technicians, tradespeople, and service desk personnel deliver the highest level of customer service. Covers common customer service problems and resolutions, proper communication techniques, customer account management, customer retention and loyalty, selling services and customer education. Discussion and analysis of specific cases and applications from various technical fields. The one day course will meet Wednesday, October 18 from 8:30AM-4:30PM . The cost of the seminar is $179, which includes lunch and all materials. For more information please contact Carol Frace at cfrace@northampton.edu or 610-861-5080.

Visio One Day Seminar
Learn fundamental skills while creating several types of diagrams using Microsoft® OfficeVisio®Professional. Create a directional map, a block diagram, a basic and a cross functional flowchart, an organization chart, and an office layout. Learn techniques to drag and manipulate Visio master shapes, create connections between shapes, and apply styles to shapes, text, and pages. Generate an organization chart from imported data and edit custom properties to store additional information in your diagrams. Learn shortcuts to enhance your productivity and use unique tools designed for each type of drawing. The seminar will meet Thursday, November 9 from 8:30AM-4:30PM . The cost of the seminar is $117. For more information please contact Teri Reagin at treagin@northampton.edu or 610-861-4550.

Registration
Registrations are accepted with a credit card at 1-877-543-0998 or online at
www.northampton.edu and in person at the Student Enrollment Center. Workshops and
seminars will be conducted in Hartzell Technology Hall on the College’s Main campus.

New Learning Connection Programs

Introduction to Project Management
Thursday, October 26, 2006

This practical workshop is designed to cover the basics of project management. It will explore the phases of the project life cycle; discuss some tools including work breakdown structure, task lists and issue lists. A Gantt chart will also be discussed and how it could be constructed using Excel.

Key topics include:
•  Project management---what is it?
•  Life cycle of a project
•  Explore each step in the life cycle
•  Some key tools used in project management and
•  Communication of the project management process to others

Multiple examples and application exercises are used to increase the participant's understanding of project management. No prior experience with project management is necessary.

Basic Finance and Accounting for Business (New and Improved)
Thursday, November 9, 2006

This practical workshop emphasizes basic accounting and finance practices that underpin business decisions in today's organizations. Every professional needs fundamental financial savvy in order to understand how organizations spend and earn money, how they account for financial flows, the budgeting process and how financial reports work to support business results.

Key topics include:
•  how to read and understand financial statements
•  basic cost accounting principles
•  how to use financial reports and analyses
•  how to support your financial decision making and
•  how to evaluate an organization's financial position.

Multiple examples and application exercises are used to increase participant's understanding of the role of finance and accounting in their day-to-day decision process. No prior budgeting or accounting experience is necessary.

Effective Selection Interviewing
Friday, November 10, 2006

Hiring managers have an important responsibility in the selection process. Their goal is to find the most qualified candidate for a job position in order to meet organizational objectives. At the same time, organizations face legal requirements which are demonstrated through hiring managers' objective, non-biased interviewing and selection practices.

Participants in this program will learn how to:
•  demonstrate an effective, consistent and legal hiring process for their organizations;
•  interview effectively, powerfully and with confidence;
•  evaluate candidates and make legal, high quality selection decisions.

This workshop teaches the skills of interviewing within the framework of a legal hiring process. Participants will experience multiple applications of interview techniques to real work situations, followed by feedback and tips for increasing their effectiveness. Techniques for developing selection criteria, crafting effective interview questions, evaluating candidates objectively and expertly handling the interview sequence will also be covered.


Registration
To register for The Learning Connection programs, please contact Kelly Sarianos at ksarianos@northampton.edu or 610-861-5590.