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Dr. Paul Pierpoint
Dean, Community Education
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Performance Gap Index Monitors Expectations in Business
First, let me thank all of you who participated in our inaugural Performance Gap Index survey. Your responses provide the baseline for this initiative and have allowed us to develop a snapshot of where our region’s employees’ performance meets CEO expectations. I hope you will take time to complete this issue’s survey as we begin to track the PGI over time. If you did not participate in the first survey, do it now. Your input is important to the effort.
As we said when we kicked off this initiative, the existence of an actual Performance Gap is not a bad thing. It means that leaders have high expectations and continue to set their sights on ever-higher levels of performance demanded in today’s intensely competitive environment. But the existence of the Performance Gap does help to identify where efforts can be made to best raise the performance levels of organizations throughout the Lehigh Valley region.
Continued
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Performance Gap Index (PGI) Baseline Survey Reveals Chasm
In a move to expand the services it provides to business and industry and take a stand in "bringing back Pennsylvania," the Center for Business & Industry (CBI) of Northampton Community College is launching a comprehensive Performance Development Initiative. The initiative is designed to more closely align CBI programs and services to aid businesses with workforce needs in the eastern Pennsylvania market where much of the state's population growth has taken place. Read More...
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| Take Our Performance Gap Index Survey Now...
…And learn how employees’ performance affects results. The Performance Gap Index is designed to measure how well employees in the region meet the expectations of business leaders on competence, commitment, focus and environment.
Results from this survey will be reported in the next issue of Performance News, coming out in January 2005. Watch for it.
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Deafening Silence Can Hamper Your Company's Growth
By Leadership Development Institute Co-Directors Donna Goss & Don Robertson
Regardless of the mission of an organization and regardless of whether it is a business, a not-for-profit, an educational institution, or a governmental agency, managing information is a challenging task. Decisions are made daily based purely on the understanding or perception people give to any situation. For those individuals at the top of their organization, that understanding or perception can depend on what is being communicated to them. Therein lies one of the most insidious traps facing many organizations.
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| The Power of Partnerships International Steel Group (ISG) Seeks United Team to Compete Globally
Identity Crisis
Rebirth in American steel making? You bet. And Northampton's Center for Business and Industry is playing an important role. At International Steel Group’s (ISG) Steelton plant, there are 610 employees, 23 of them new hires in the past year. Prior to ISG’s acquisition of the Steelton, Pennsylvania plant in 2003, Bethlehem Steel owned it. More recently, fast-paced deal making is spurring more consolidation in global steel making. Steelton will—again—have new ownership when it is made a part of the world’s largest international steel conglomerate. ISG plans to merge with IPSAT International in the first quarter of 2005 (www.intlsteel.com). The new company will be named Mittal Steel Company N.V.
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| Testimonial Kimberly H, Jamison, VP, Training Manager, Lafayette Ambassador Bank
“We have been using NCC for close to 4 years, and are very pleased with the quality and effectiveness of the computer courses. Jay Dieter, head of Computer Instruction, has helped us customize the offerings to our workforce; plus, their instructor holds the classes conveniently at our site. In addition, we use the Leadership Development Institute as an enhancement to our in-house programs and we have found that employee feedback has been overwhelmingly favorable. All in all, our experience with NCC-CBI has been a positive experience and one that we hope to continue.”
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Deciphering the Performance Excellence Maze
By Anthony Tlush
There’s a lot of confusion surrounding the term Performance Excellence. Simply stated Performance Excellence is a business strategy which continually translates your customers’ product and service desires into every aspect of your organization with a keen focus on achieving business results. Performance Excellence results are monitored in five key areas: customer satisfaction; financial performance; employee satisfaction; supplier performance and internal operational excellence.
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