| Month and Day |
September Programs |
|
|
September 1 |
Coaching for Improved Performance To enable participants to develop an understanding of the theory and skills of coaching and enhance their coaching techniques.
Recommended for Middle Managers
|
|
September 9 |
Situational Leadership
To enable participants to develop an understanding of directive and supportive behavior and how this behavior relates to their leadership styles.
Recommended for First Line Supervisor
|
|
September 15-16 |
Effective Interactions and Handling Conflict
To effectively interact with other team member and to increase personal effectiveness in resolving conflict.
Recommended for All Professionals
|
|
September 17 |
Exceptional Customer Service
To understand the processes, skills and practices of quality customer service for all types of organizations.
Recommended for All Professionals
|
|
September 23 |
Basic Finance and Accounting for Business
To provide basic, non-technical financial knowledge and skills for today's professionals in organizational life.
Recommended for All Professionals
|
|
September 27 |
Valuing People's Differences
To build awareness of the benefits and importance of valuing all people in the work environment.
Recommended for All Professionals
|
|
September 30 |
Successful Negotiations
To develop knowledge of the process, techniques and communication approaches for skillful, effective negotiations.
Recommended for All Professionals
|
| |
|
| Month and Day |
October Programs |
|
|
October 4 |
Telephone Cold Calling Techniques
To enable participants to develop a proven skill set for prospecting, prospecting effectively and setting first appointments.
Recommended for First Line Supervisors
|
|
October 6 |
Stress Management
To provide knowledge and practices to successfully recognize, manage and prevent stress.
Recommended for All Professionals
|
|
October 14 |
Facilitation: Helping Groups Succeed
To enable participants to gain a thorough understanding of the art of facilitation and to develop the fundamental skills to carry out that role as a group member.
Recommended for First Line Supervisors
|
|
October 18-20 |
Practices of Successful Leaders
To develop an understanding and application of the key practices of high-performing leaders.
Recommended for Executives and Senior Leadership
|
|
October 22 |
Making Meetings Work
To enable participants to plan and conduct more effective meetings or to be more effective meeting participants.
Recommended for All Professionals
|
|
October 28 |
Managing the Performance of Others
To enable participants to manage other people in the effective accomplishment of work.
Recommended for Middle Managers
|
| Month and Day |
November Programs |
|
|
November 3 |
Prospect/Client Management
To enable participants to take a complete, objective inventory of prospects and existing customers and share a proven system for allocating time and strategizing forward movement in the sale.
Recommended for First Line Supervisors
|
|
November 4 |
Principles of Project Management
To enable participants to define a project, project management and its life cycle, list the elements of a project plan, identify tools for planning and controlling, and developing successful project teams.
Recommended for First Line Supervisors
|
|
November 5 |
Time Mastery
To develop an individualized approach to mastering time use in today's fast-paced work environment.
Recommended for All Professionals
|
| |
|
|
November 18 |
Sustaining Project Management in Organizations
To enable participants to define the benefits of project management, know its history and value to today's leaner organizations, and how organizational project management is assessed.
Recommended for First Line Supervisors
|
|
November 22 |
Putting Voice to Leadership
To enable participants to use conversations and dialogue to influence the performance of both individuals and organizations.
Recommended for Executives and Senior Leadership
|
| Month and Day |
December Programs |
|
|
December 1-3 |
Practices of Successful Leaders
To develop an understanding and application of the key practices of high-performing leaders.
Recommended for Executives and Senior Leadership
|
|
December 7-8 |
Problem Solving and Decision Making
To improve participants' ability to analyze problem situations and develop effective actions to resolve them.
Recommended for First Line Supervisors
|
|
December 10 |
Business Fraud
To enable participants to learn where in their organizations they are most vulnerable to fraud, who is most likely to commit fraud and tips on how to prevent, detect and investigate white collar crime and occupational fraud.
Recommended for All Professionals
|
|
December 14 |
Working with Teams
To enable participants to provide more effective team leadership and be more productive team members.
Recommended for First Line Supervisors
|
|
December 16 |
Leading Organizational Change
To improve participants' understanding of and ability to lead organizational change.
Recommended for Executives and Senior Leadership
|
|
December 17 |
Better Business Writing
To improve professional written communications.
Recommended for All Professionals
|
